Privacy Policy

Privacy Policy Last updated: February 14, 2026 Penylan Residential Care Home collects and uses personal data to respond to enquiries, arrange visits, support admissions, deliver care services, and meet legal and regulatory obligations. Data Controller Penylan Residential Hotel Care Home 82 Pen-y-lan Road, Penylan, Cardiff CF23 5HX Email: penylanhotel@aol.com Phone: +44 (0)29 2049 6444 We may collect contact details, enquiry information, visit preferences, and care-related information where required for assessment and service delivery. We process personal data under lawful bases including consent, contract, legal obligation, legitimate interests, and (where relevant) health and social care conditions under UK GDPR and the Data Protection Act 2018. We may share information with healthcare professionals, regulators, safeguarding authorities, and essential service providers where necessary and lawful. Data is retained only for as long as needed for care, legal, and regulatory purposes, then securely deleted or anonymised. You may request access, correction, restriction, objection, or erasure of personal data where applicable. You may also lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk For privacy enquiries, contact Penylan Residential Care Home at penylanhotel@aol.com.